NLP is the practice of understanding how people organize their thinking, feeling, language and behavior to turn out the results they do. NLP provides people with a methodology to model outstanding performances achieved by geniuses and leaders in their field.
The best call centers are raking in results from using computer-telephony integration (CTI). CTI, in a nutshell, allows the computer to control the telephone–basically your CRM and phone system communicating with each other. Aside from the basic function of
The idea of robotics has been in presence for quite a while, with Egyptians utilizing computerized water clocks to strike the hour bell and powerfully worked statues that could signal and talk in 400 BC. Among these, there have been
Now, some might say Artificial Intelligence is still a dream that will take us decades to map out in reality. But, guys, let me tell you that AI is all around us, as Mr. Amir Khan said in a Movie
Anjum Khanna | Deep learning is one of the establishments of artificial intelligence, and the present interest in deep learning is due in part to the buzz surrounding artificial intelligence. Deep learning techniques have enhanced the capacity to categorize, identify,
Artificial intelligence is the replication of human intelligence processes by machines, mainly computer systems. These processes include learning (the acquisition of information and rules for using the information), reasoning (using the rules to reach approximate or definite conclusions) and self-correction.
Effectively taking care of customers’ complaints is one of the most critical angles for an organization to consider in order providing a superior overall experience. Complaints are also an important path for gathering valuable feedback which could be used to
Customer experience management is a set of processes used to track customer interactions throughout the customer journey. The purpose of Customer experience management is to expand insight into these customer interactions and optimize them to drive faithfulness and improve customer lifetime
Customer satisfaction, for years, has been less of a concept and more of an event — you gave the customer a product or service, they paid you money, and everyone was happy satisfied with the outcome. Thus far, for
Predictive analytics is a branch of the advanced analytics which is utilized to make predictions about anonymous upcoming events. Predictive analytics utilizes numerous techniques from data mining, statistics, modeling, machine learning, and artificial intelligence to analyze present data to build