Hi, I am Anjuum & I get things done.
I am a strategic leader with a proven track record of over 18 years in setting up Global Operations, championing change management & automation initiatives and driving operational excellence in association with organizations of repute in India, Middle East nations and Africa. Presently working as a Principle Consultant-Head Sales, Solutions and Business Strategy.
An astute strategist and service excellence expert, having gained rich exposure on the management and the processes by working across diverse industry verticals like BPO, BPMS, E-Commerce across Banking & Financial Services, Telecom, D2H, and Travel.
I am a Prince 2 Practitioner & Six Sigma Lean Black Belt with cross-functional exposure, I have contributions in revamping the existing processes and introducing reforms, transitioned organizations into centers of excellence by providing tactical solutions and setting the systems in place. I am well versed with various quality tools and techniques which help in establishing leaner processes, streamlined operations by implementing best practices and cost containment initiatives.
I have consistently achieved a high CSAT score by exceeding expectation, achieving service excellence and plugging in the procedural loopholes in providing a seamless service experience to the customer. Demonstrated success in the field of business development & sales by setting and meeting challenging targets, strengthening the client base and enhancing business opportunities by strategically managing key accounts.
A meticulous problem-solver and a challenge-seeker, with expertise in the field of Automation and Fraud Analytics, has helped me in re-engineering processes and establishing leaner & agile frameworks, established a compliant system and save costs for the company.
As a people-oriented professional, have impressive achievements in setting up and leading teams globally by taking care of the entire gamut of people management practices.
If you wish to know more about me then please contact me at E-Mail: email@example.com; +91-9620922244(Mobile)